If you need a prompt response, please contact us via Discord. Our dedicated support team will respond as quickly as possible. Additionally, this Discord server is a user-participatory community, so you can ask various questions.
Join us ! PokeNinJapan Discord
Below are some of are common questions about orders
Patially, yes. We would offer discounts for certain items. For example, we used to offer a ￥2,000 off coupon if you bought more than 12 boxes. We don't offer discounts for normal boxes and Single cards.
When inquiring on Discord, please provide the quantity you wish to purchase and the product name.
Bulk Discount → PokeNinJapan Discord
No, we can't. Paying taxes is your duty.
No, we couldn't. The risk and profit of price moving is on you.
Feel free to contact us on Discord.
Such an email is sent when an order is determined to be likely fraudulent. If you cannot provide the requested information, the order will be canceled and refunded.
Below are some common questions about shipping, returns, and exchanges
We usually ship within 2 business days, excluding Saturdays, Sundays, and Japanese holidays. However, if the order includes single cards, it may take an average of 7 business days and up to approximately 2 weeks.
We could ship to almost all country. But we can't ship to Japan and APO. So we don't sell items at our real store. It is separated from this site.
You could check it in the checkout process before you pay. The price varies depending on the region and the selected delivery method.
No, you won't. In that case, you will get some amount of refund by applying for a compensation from Fedex or DHL. The amount of it depends on Fedex or DHL. We don't give any refund. When you pay additional fees, you can insure your packages. If you would like it, please ask us.
Usually, yes. But we charge you 20% or 25% cancellation fees. If you would like to get more information, please check our Refund Policy.
All returns must be approved in advance by our support staff.
Please contact pokeninjp@gmail.com if you want to return your order.
Any approved return must be sent back to us within 7 days after delivery. A 15% return fee of the ordered item(s) will be charged, the minimum fee being ¥1000. The customer is responsible for bearing all costs associated with the return.
Returns need to meet all of the following conditions:
All items must be complete, undamaged and in saleable condition
New items must be factory sealed and unopened
Returns have to be sent via registered mail
All items have to be in their original packaging and well packed for shipping
A print-out of the invoice must be included
Any item that does not meet the conditions above will not be refunded or exchanged.
It is the customer's responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).
Compensations & Refunds
If exceptional circumstances apply, refunds in can be offered and will be issued in Japanese Yen. We reserve the right to decide this on a case-by-case basis.
Please note that PokeNinJapan does not cover any fees charged by your credit card company or PayPal when processing refunds. All applicable fees are the sole responsibility of the customer.
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